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Original Comment This is my second time trying to work with Time Warner Cable and it is also the last. After spending months at my old address trying to get cable reception problems fixed I left TWC and went to another carrier.<br /> <br /> It was a satellite service and was very good most of the time until it rained. When we moved to our new home they would not give us two more receivers with out me starting the contract all over again.<br /> <br /> So when TWC offered me to pay $200 towards the cancelation fee we decided to give them another try. The sales rep offered me TV &amp; Internet service with one DVR and three digital boxes. The service came with Wi-Fi, Roadrunner Hi Speed, free install, and was for a term of 24 months. The only fees were $24.99 to install the fourth TV.<br /> <br /> This service was quoted at $108.00 per month and this was back in Oct 2012. The day the install was done the installer did not know it was a new home and had to connect the house to the out side box. Then he came in the installed four boxes. One DVR and three other boxes.<br /> <br /> The next day I stared having problems with the service. TWC sent a service technician to look at it and he told me the first tech was a sub-contractor and the cable terminations were done very badly. He showed me that he could pull off the crimped connectors with his bare hands.<br /> <br /> I then told him we were unable to play back things we recorded anywhere in the house. So he reinstalled all new connectors and told me that the boxes were the wrong type. They were all standard boxes not digital. So he replaced them all.<br /> <br /> Sense that time I have been charged for Oct $234.38, Nov $284.40, and Dec $330.77. So my wife call several times to get it resolved. She stared this in Nov 2012 and got so frustrated having people tell her they will have Customer Retention listen to the sales quote and get back to here, so she had me take over.<br /> <br /> <br /> I have called that department so far four times. I have spoke to Carlissa ID # 13196, Kim ID # 15440, and their supervisor. That was back between Jan 3 and today. Today I called again because the supervisor told me that the first escalation was inputted improperly and would have to be done again. It was done on Jan 3 and the supervisor told me that it would take up to 10 to 14 business days. So on Jan 23 I called back and spoke to another TWC rep and after a 36min conversation I am now told that I should call back in a few more days.<br /> <br /> In my opinion TWC has never cared about helping its customers. All it does is make them wish they had never started the service to begin with. I am going to cancel my service with them and never ever go back no matter what they offer. Because life is too short to spend days trying to get service for something I am paying a lot of money for.<br /> <br /> I hope that some day a real company can teach the upper management at TWC why they should care about there customers.

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