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We are a Law Firm who has subscribed to the WSJ for many years. Recently, the service is so bad - we have not received our paper for over three weeks. We call or email daily reporting the missing paper(s). The customer service reps seem nice and willing but to no avail. Their promises of getting the delivery problem resolved falls through again and again. We don't pay the annual subscription in order to "receive credits" for missing papers. I've yet to see the credits or the paper. What a shame that a well-known paper has lost its good service and good business sense.


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