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I purchased a Coby/Android Tablet Septmber,2012<br /> <br /> Had the item for three months and it quit. I obtained the address to return the time. Sent the item back with the<br /> <br /> $15.00 money order payable to Coby. Item was shipped by UPS and was signed for at the Coby Company on 1-17-2012 and signed for by a party named Jones.<br /> <br /> I called Coby Customer Service 01-25-2013 and spoke with Jeff, no last name given and he acknowledged that the Coby had been received. He stated that it was in the process of being checked out and if it can be reprogramed it will be and if not a new replacement would be sent out. He gave no deadline as to when this process would be done.<br /> <br /> When asked about the warranty he said that the warranty would be from the date of purchase., I questioned this as <br /> <br /> the item was being reworked or replaced and that the warranty should be from the time that I received the item <br /> <br /> back in my possession and not from the purchase date.<br /> <br /> Jeff said that it was the Coby policy and I asked for the corporate office number, he said that he could not give that to me, only his supervisor could. His superisor Miguel was off today and I was given his voice mail. <br /> <br /> I left a message for Miguel and looking back on my conversation with Jeff, I find it odd and a bit suspicious that the Corporate Office number is not available to customer as I am now sending this email and have the corporate office number. <br /> <br /> I wish to have upper management at the corporate level contact me via phone or preferably email to let me know when my item will be either replaced or reworked and <br /> <br /> all questions posed in this correspondence answered.<br /> <br /> IE: Why Corporate Office Number of your company cannot be given out, unless approved by a supervisor.<br /> <br /> When my item will be reprogramed/replaced?<br /> <br /> Why warranty would be from date of purchase when the item is either reprogramed or replaced after being with your technical personel?<br /> <br /> I look forward to hearing from Management in the Corporate level of your company in the nearest future.<br /> <br /> Thank You<br /> <br /> Patricia Palmer


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