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Original Comment I bought your straight talk LG android phone, and an unlimited $45 prepaid card Tuesday Jan. 22, 2013. Your product advertises that they work in the area I live. Your company stated that yes this area is covered, but when I activated the phone with your prepaid card, no signal, no service at all. I do live in a more rural area, but there is a cell phone tower 3 miles from my house, AT&T. Your sell reps say your product works off of AT&T towers. After an hour on the phone with your customer service techs, they said "well sorry there is nothing I can do for you, I have to hang the phone up now." The phone does work in Baton Rouge, LA, Plaquemine, LA, but would not work in the 70740 zip code, that I live in. Even though your tech people said yes it is a covered area. Brought the phone back and got my refund for the phone, but I can't get a refund from the store I bought it from, and when I called your customer service line, once i was hung up on. The second time i called they said there is nothing they could do. So you can't refund my money for a prepaid card which i had to have to activate the phone in the first place. In an area that your advertisements, and tech people said yes was a covered area, but I was getting no signal at all on the phone to make or recieve phone calls, and you still cannot refund me my money. That is stealing, and false advertisement. This is a very poor, pathetic way to run a company. What am I to do with a $45 prepaid card that i can't even use. So you get to keep my money and I have to go to a AT&T contract, or AT&T prepaid phone. This really isn't fair to your customers. Why can't anything be done about this?

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