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Sent: <br /> November 2012 contacted manager at Torrance Gym<br /> January 07. 2013 calles manager Bryan<br /> January 22, 2013 08:47 PM send e-mail<br /> January 25, 2013 send another e-mail<br /> <br /> <br /> Email: [email protected]<br /> <br /> <br /> Dear administrator M y name is Ivette Santamaria Ortiz, I my husband and our five children have been members of 24hrs since 1993. I have always paid my membership on time. There were some payment after the due date 10/6/--, but made by 01/06 of the following year. <br /> <br /> When I received my bill 10/2012, it was only showing a balance for three members, Roberto, Antonio Jr, and myself Ivette. I immediately called the main office spoke with Mathew, explain all in detail, he advise to call the Torrance, California Gym. That week Bryan was not their, the facility was been re3novate. I left all the paper work with the receptionist and she will tell Bryan to call me. After many days of waiting for Bryan call, I called him.He told me that he was very busy and will call me when he hears from the main office.<br /> <br /> Thanksgiving came around and no calls, Christmas came around and nothing. I spoke with him last week finely, he told me that he can not do anything for me. I actually think he never did get around to call anyone. <br /> <br /> I urge with him that the payment was for Antonio Ortiz Sr. not Junior, I am overwelbm with this problem, how can an associate post a payment to Antonio Jr, when I made the payment I inform the associate that it was for Ivette and Antonio Sr. What if the payment was posted to another member, what then, this is devastating.<br /> <br /> My children have their own infomation, address and phone number on your system. I have my bank statement as my proof that the payment was taken out of my bank account not Antonio Ortiz Jr. I do not understand who or where was the mistake. <br /> <br /> My other concern is, why were my children cancel before the grace period was over, could someone had call us or send us an email to notify that we were going to be cancel, my son Roberto goes to the gym practically every day. <br /> <br /> <br /> How can you just cancel 4 members of my family after 18 years of memership with 24hrs, this is unfair.<br /> <br /> <br /> Please help us!!!! my kids are so disappointed about this matter.<br /> <br /> When I call the 1-800 number they tell me to contact office via e-mail, please help me, I contac via email and I was told to call, I am getting so much run around,I am stress.


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