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Original Comment My experience with UNITED is the worst I've ever had and I have not flown in years. I recall it being an enjoyable experience, today it's a joke, worse is their staff lies. Try to hunt down a phone number! It's their, but not so easy to find, then you get a Filipino that earns about 500 pesos a day about $11.00. Semi-fluent trained only to be polite and apologitic who refers you to useless ALEX, who's limited to repeating the same question to wear you down..<br /> <br /> UNITED is by no means stupid in this regard... if their employees had to deals with real problems they would all seek less stressful jobs.<br /> <br /> As a former Investment Advisor, the best way to send UNITED a message is sell their stock, use other providers and let them fly empty for a while...

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