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Original Comment I have had Time Warner Cable since 2001. In May of 2012, I had a rate lock that was ending. Due to financial difficulties, I made a request of a TWC Resolution Specialist. I was told that the cheapest they could get my bill was at the rate I just completed. I told them I could not afford that and needed help to make something I can afford. I as told that was the best they could do. I have been struggling ever since. I called today, 1/31/2013 and spoke to 5 people. I found out that I was on ANOTHER price lock and that I would have to pay a fee to get out of the lock. I explained that I never wanted another lock nor was I told I was being put back on one. And I never got a notice about it. I found out that TWC subcontracts out MUCH of their work, in addition to installations, etc...as the MANAGER I spoke to said he was NOT A TWC EMPLOYEE. After burning 90+ minutes, this person told me he would help and it would take affect immediately. He stated he was going to send me an email as to our conversation. What did I get.....an email that stated he set up an appointment for a TWC service Tech to come to my house on 2/4/13 between 7am and MIDNIGHT!!!! I will be filing a complaint.

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