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Original Comment THIS IS MOST RIDICULOUS THING i'VE EVER DEALT WITH..my grandaughters phone was off for a few months,so I called before Christmas to ask how to get reactivated ,I was assured by customer service rep.all we needed was a minutes card...what a lie ..she received a card for a gift and her mom called to reactivate the phone on sec.28th after on hold for an hour she was told by rep she'd have to have a new sim card...after asking for an e-mail address the rep tried to hang up..before getting our mailing address ...so she asked for a super..he at least was fluent in english and said a sim cd would be mailed to our address within 2-3 business days..now after several emails and complaints to net 10 customer complanit site ..still no simcard as of SAT fEB 2...36 DAYS LATER ..PLEASE SHE NEEDS HER PHONE AND WE CAN'T AFFORD A NEW ONE ..

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