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Original Comment They Shut My Phone Off With Out Warning, After I Talked To What Seems Like 1000 Customer Service Reps & Supervisors/managers..to Only Be So Rudely Put On Hold..then After Being Put On Hold So Long & Noone Ever Getting Back On To Let Me Know Whats Goin On My Battery Dies..i Have Been A Customer Well Over 6 Years..bought The Htc Evo 4, Had Nothing But Issues With It..since I Had Just Purchased It They Sent Me A New Phone, With A Return Envelope For The Old One.{which Was My Idea To Return The Phone..they Never Even Asked For It Back..i Have The Original E-mail}.i Personally Dropped The Phone In The Local Postal Mailbox {after That I Had No Control As To Where It Went}..i Have Unused $$ On My Account So It Wasnt Enough To Top-up My Monthy Plan..i Was In The Hospital Having Back Surgery..wasnt Able To Get My Top Up Card..so I Figured The $$ Would Cover It Until I Got A Card..well It Didnt Let Me Make Any Calls Or Texts Even Though There Was $$ In My Account..they Didnt Give Me Warning..emailed Me..told Me They Were Going To Fix My Issue..then Being The Ignorant Sneaky Company They Are, Asked For My Pin#..waited Until I Topped- Up Then Cut Off My Service..i Had No Warning Of Service Interuption..after Talking To A Supervisor She Assured Me My Service Was In No Danger Of Interuption.."lies..all Lies"..well Last Night I Was On My Way To My Sisters House..my Car Stalled..i Have 40 Staples In My Back..was Broke Down In The Middle Of Nowhere..had To Walk Almost 2 Miles In The Frigid Snowy Weather..fell & Ended Up Back In The Hospital..sat On The Phone With Ur Company Over 8 Hours {6 Of Which I Was On Hold} Only To Be Told Once Again It Will Be Taken Care Of & My Service Will Be Restored..its Now Almost 4 Days Later & Still No Help..no Service..thats Bs..i Returned The Phone..i Have No Use For A Phone That Didnt Work..& Come To Find Out..its Not The Phone..its The Company..your Company Has The Worst Customer Service..and Totally Ripped Me Off..i Spent A Fortune On My Htc Evo 4..my Top-ups & Still Have $$ On My Account..they Even Blocked Me From Loggin Into My Vm Account Online..this Is So Unfair..i Am A Disable Woman On A Fixed Income..thats Why I Chose Your Company..because Of The $35. Plan..& Now Im Stuck With A Phone That Cost Me A Fortune..that Just Got Topped Up & $$ On My Account..but Your Company Refuses To Help Me And Expects Me To Pay For A Phone I Dont Have..oh Did I Mention The Supervisor I Spoke To The Other Night Told Me That They Had The Phone & It Must Have Just Been The Timing That They Shut Off My Service Before They Relized They Had The Phone & My Service Will Be Returned Immediatly..to Please Hang On & She Will Fix It..promised I Wouldnt Be On Hold Longer Than 10 Minutes..64 Minutes Later My Battery Dies..with No Resolution..i Call Yesterday & Today & The Ignorant Woman I Talked To Told Me I Have To Pay For The Other Phone.."i Dont Have The Other Phone".."your Company Does" {by The Way..i Got My Replacement Phone In The Middle Of December..why Did They Wait Til February To Do This.?}...this Is So Unfair..& This Is No Way To Run A Business Or Treat A Loyal Customer Of Over 6 Years.. If I Would Have Known My Service Was Interupted "by No Fault Of My Own"..i Would Have Never Left My Home With Out A Phone Incase Of An Emergeny..& Just My Luck..i Broke Down..not Knowin My Service Was Interupted I Was Stuck..in The Middle Of Nowhere..with No Phone Service..i Had To Walk Almost 2 Miles In The Frigid Snow With 40 Staples In My Back..which Landed Me In The Emergeny Department.!!!! Consequences..i Still Have No Service On My Phone That Was Pre-paid & Up To Date.!!!!

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