Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I just have to say, my CURRENT experience with PNC Bank Mortgage Department, has me aghast. I closed on a loan with RBC Bank at the end of 2011 in Gulf Shores, AL, in a very expedient manner with no headache what so ever. Subsequently portions of RBC were purchased by PNC Bank. In October of 2012 I decided to refinance into a 15 year loan from a 30. Should be a simple no brainer one would think. I could only expect that PNC would have all of the mandatory Federal paperwork associated with the original loan. Apparently not so, so hence began the process of providing documents all over again. Remind you, this was 4 1/2 months ago. All the information was provided to various folks within PNC. Today, February 4ht, 2013 I am being advised by the loan officer and the marketing manager in the Fairhope, and Gulf Shores branches, that they cannot obtain insurance information from the corporate office, no channel there. Are you kidding me. It is like I (the 800 credit score customer), am having a favor done for me in them processing my loan request. I have on multiple occasions over the past few days, expressed my feelings about how terribly weak their customer service skills are, not to mention the pathetic lack of process that they have internally as a large corporation. Do they somehow think that they are the only game in town. Get real, and do some retraining

Feedback

Your Name

Your Email

Verification