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My phone quit working over a month ago. Have been trying for a long time now to get it replaced. I have called & sent emails endlessly. They checked the phone twice. The first time a girl at the office said it needed a new sim card. I received it & put it in my phone but it still did NOT work. When I called back a boy there said I needed a new phone, took my info & then he DISCONNECTED me! Never called me back ! Now they keep saying to turn the phone on & make a call & if that doesn't work then wait an hour & try it again. Due to being tore-up my phone won't even TURN ON. Have told them this but the response is the same...all they know to tell me is turn the phone off & turn it back on. I am alone, elderly & in desperate, desperate need of the phone. Maybe if I could speak to someone that was an American I might get something done. I can't make them understand that the phone is not working. Due to this being a hopeless situation am filing a complaint against them to the FCC.


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