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Original Comment Let me start by saying TWC states satisfaction guaranteed, well I would have to say thats false advertisement. I just had cable installed 1 week ago. First installation was a mess, never got what i ordered. I call back and they send out another tech whom only does half of his job and leaves. I come to find out i have been disconnected, so i call to find out whats going and they are stating i have a bill of $318.00 i ask how if i just got installed, well it so happens they keep charging me for sending a tech out to do a half a** job. So i request to speak to a sup. i get a sup by the name of javier from the san antonio location whom could careless about the situation going on, and then tells me bascily i have made my bed so i should lay in it. How is that when its the techs who have no idea what they are doing. I am just now seeeing why so many people are going back to direct or dish. When you have a csr that treats you like your no one and all they care is about telling you have to pay all this money to be restored. I am sure a bill for 1 week cant run you that high. Am just so upset that nobody at TWC takes the time to check on these techs and on csr services proveded.

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