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I was offered a package if I tried several channels (HBO, STARZ, SHOWTIME, and Cinemax and NFLSUNDAY TICKET on October 10, 2012 by a salesperson. I was told that all of these can be canceled by January 28, 2013 without an additional charge. I could return to my CHOICE ULTIMATE PACKAGE after that date without being billed. However, on my February bill <br /> I was charged $49.99 for the NFL portion. Your representatives were misleading because I called back several times to get this charge removed because I was told that there would be no charge. Now, your representatives say that this is impossible to remove. If I can't get this resolved I will not recommend your service to any one ever and I will go to Time Warner for service. I am disappointed to I have to resort to using a computer to talk to you about this service. SO MUCH FOR PROMPT AND EFFICIENT CUSTOMER SERVICE.


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