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I bought all Kitchen appliances in September 2012. They were delivered in October 2012. After 8 warranty visits from the authorized repair company I still don't have a working refrigerator. Every time I called customer service I got the same canned line " Sorry for your inconvenience " or " I understand ". I told them I don't think they do understand I was told my box was fixede four times and 4 times I've had to throw the contents out Service department just reminds me that they are not responsible for lost food. They have pulled my box out on the floor 4 times and I asked them about scratches on my new hardwood . They say not responsible for scratched floors. I said why won't they give me a new box they say Warranty is repair only and only after the deem it irreparable will they replace it. Well it's been 5 months of no refrigerator and I'm still waiting. I'll tell you I have not missed a payment on all 4 of these Frigidaire appliances, but I sure have thought about it. When ever I asked the customer service people about talking to a manager I would only be given a supervisor who would start to recite the canned speech again. I do have about 6 pages of conversations with different tech people documented with dates and times. I was raised on Frigidaire and had a lot of respect for the product until now. Oh I forgot they did offer to extend my warranty another 6 months but what goods a warranty on a broken refrigerator other than guaranteeing it will be broke another 6 months. SOMEBODY PLEASE SHOW ME I DID NOT BUY FROM THE WRONG MANUFACTURER and make things right.


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