Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment On Friday night (2/8/13) I had a horrible encounter with AAA. I had a sudden flat tire that occurred (luckily following my exit off a the 495 Beltway). I saw my tire light come on and questioned what could be happening. My Nissan Rogue had just been in the dealership the day before. It wasn't until I was about to pull into a Costco gas station that I felt my vehicle tilt to the right and heard that awful noice of the weight of the car falling to the rim. I immediately called AAA+ It was extremely cold and windy (the beginning winds of the northeaster storm) - low on gas, but kept my car running for heat. AAA informed me after a wait on the phone that my card was being rejected. I was shocked - I have been a member for more than 35+ years. What I learned was that AAA had gone into my account as I had approved for a payment in October 2012. It was during that time that my USAA Mastercard had been compromised and a new card was reissued to me within 24hours. I had no correspondence from AAA or calls informing me of the issue with payment. So I was completely shocked when I placed the emergency call for help. I have renewed my membership only because of the situation that night - I was very tired, cold and hungry - I had an extremely long week of late nights at the office. I plan NOT to renew my membership following this event. I think it was very poor handling of a long-time member. I found it interesting that I had numerous calls regarding re-enrolling earlier in the year, however, no acknowledgements of the inability to charge my bank account. If I had been notified properly this could have been handled immediately. Thank goodness for the AAA technician who was very kind and considerate about my well-being having to wait in the extreme conditions of that night. There were (2) Costco gas station attendants who were constantly checking on me as well. These 3 gentlemen reassured me that there are people that do CARE.<br /> <br /> AAA Corporate - you need to enhance your Customer Service or you may find that you will lose even more long-time customers. I did not know that my USSA insurance will provide me the same coverage for a very small fraction of the cost that I am have been charged by AAA. I will be adding that to my policy following the last day of my membership with AAA!

Feedback

Your Name

Your Email

Verification