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Original Comment I recently bought tires at the Billings, Montana Sam's club. Everything was fine until I brought them in for the free rotation and balancing. I mentioned that they would have to clean the mud out of the rims to balance the tires properly(Yes there is mud in Montana, imagine that). All I got was excuses from the employees as how they couldn't clean the mud out because they didn't have the proper tools or they didn't know how to get the mud out of the rims. This is suppose to be a quality tire shop. Yet not one of the employees could figure out how to clean mud out of some tire rims. We finally agreed that between the 2 or 3 employees they would try to figure something out, so I left them to it. I came back half an hour later to find they got some of the mud out by using a hammer. After that they just balanced the tires with the remaining mud in the rims. I asked them what happens when the mud falls of and the tires go out of balance and they said just to bring it in and get the tires balanced again. What a bunch of lazy retards. All they would of had to do is use a screwdriver and some elbow grease. Did I mention that my vehicle was the only one in the shop. I will never buy tires here again after experiencing there follow up service. In the mean time I guess I will be going to Sam's club ounce a week and getting my tires balanced until all the mud is out.

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