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Original Comment I wish I had read these before I ordered a tracfone smartphone from HSN. The phone could not connect to the internet and after two days with their tech support they admitted the phone was defective. They were sending a replacement although I wanted to speak with HSN first. Nonetheless, everyone of the complaints about customer service is valid. They mailed me a replacement phone and never told me they would disconnect the phone I was using (which they did in the middle of a conversation) and programmed the replacement phone which was to be delivered three days later and am still waiting. Their representatives (a new one every time I called to check on the status) told me different stories about every aspect of this problem. I cannot even get into my voice mail from a landline phone. This company is the worst I have dealt with in my life and I'm a grandmother with lots of business experience. I am trying to reach their operations manager but can't seem to get past the "manager" level. I will probably as HSN for a refund since the thought of any problem down the road scares me with the incompetence of their employees as well as inefficient procedures.

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