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After wastin over 5 hours on different "Customer Service" . It took a few minutes to answer but when I asked if this person was in the US and spoke English, I got a "yes", There was still a heavy accent, but she solved my problem in a few minutes time and I got back my old number and service along with 50 minutes for my inconvenience. She did offer me 30 days unlimited, but I seldom use more than a few minutes a month and did not want to jeopardize the 70 days my phone already showed.


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