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Original Comment I am an AT&amp;T customer and a Wells Fargo Customer. I have been both for over 10 years. While I will likely continue to be an AT&amp;T customer for as long as they are around, I am now leaving Wells Fargo. Here's why:<br /> <br /> When AT&amp;T changed their policy on data plans, they did not send me some complicated legal document detailing the changes I would have to make in order to avoid extra charges; they grandfathered me in. My plan stayed the same, and while new customers have to follow the new rules, I follow the same rules that were in place when I signed up with them. This is how they treat their customers: with honor and loyalty. Not everyone is treated exactly the same, but everyone is treated fairly. They honor my original contract with them, and so they will keep my business. <br /> <br /> When I signed up with Wells Fargo, I had a free checking account. Wells Fargo has changed my account type and the rules governing it more times than I can count. I currently have 9 accounts worth a total of over $20,000 with Wells Fargo, but they want to charge me a monthly service fee for not following their newest middle-of-the-game rules-change. <br /> <br /> I first became aware of this new rules-change in November, 2012, when I was charged a $10 service fee. I called and had the fee waved, and they explained to me the newest rule requiring 10 purchases per month. I have followed that rule. Every month I make at least 10 purchases, and if I haven't met my required quota, I purchase individual songs from iTunes. So, naturally, I was shocked to see a $10 service fee on my account this month. I checked my account online and saw that Apple had combined my individual purchases into only a few transactions. This is similar to what Wells Fargo does with my &quot;save as you go&quot; transfers. It's supposed to be a dollar transferred for each purchase, but I often see 2, 3, or 4 dollar transfers. What was really shocking and extremely upsetting was calling Wells Fargo to explain this to them and being told they couldn't refund my service fee. <br /> <br /> I talked to the manager at the Minnesota call center, Lea Eisenschenck, who coldly explained that the best she could do was refund half of my service fee. She claimed to be powerless because the system was set up in such a way that everyone would be treated fairly. When I corrected her and said that everyone would be treated the same, she didn't seem to understand. I tried to explain that there was nothing fair about cheating me out of my money when I have followed Wells Fargo's unfair middle-of-the-game rules-change, but, like a broken record, she continued to read her script. She refunded $5 and asked if there was anything else she could do for me. I asked if I could speak to her superior, but apparently she's the top of the chain. Above her is an uncaring, impersonal computer program that won't allow two service-fee refunds for the same customer, regardless of the situation, and there is no one in the world with the power to override that system.<br /> <br /> And this all-powerful computer has driven this customer and his family away. We will be going to a bank where people are in charge, and instead of middle-of-the-game rules-changes and &quot;I'm sorry, there's nothing I can do&quot; we'll grant someone with some integrity and common sense the honor of holding our money. Wells Fargo has abused that privilege too many times. <br /> <br /> I hope that Wells Fargo can figure out how to honor their loyal customers. But until they realize that treating people the same and treating people fairly are two different things, they will continue to fail.

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