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Original Comment I have been a PNC customer for at least ten years back when it was called National City. Today and two weeks ago I received the best customer service from a branch on the west side of Chicago. The first experience for me was two weeks ago when I needed to pull money from savings account during my lunch break. I was stressed because several of my students did not have the money to attend a field trip that I had planned since November. I went to PNC with the intent to quickly pull money out, but there were two elderly men being serviced. The two tellers that were asisting the men had a conference with each other other. I assumed that it was personal and I was pissed off. One teller said something to nice to me and i cannot recall what was said, but I responded with "This is the worst PNC I have ever came to. After she finished with the older man, who was in a wheelchair, she came behind the glass to help me. She was not rude and in fact so was extremely helpful giving me information on how to change my saving account into one that would better suit my needs. I left with the intent to write a nice letter because I was ashamed of my behavior towards her, I appreciated the care and attention the tellers gave to older men that they serviced but because of a conversation they had with each other I automatically assumed they were making us wait. Will be a PNC customer for life!

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