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Original Comment I just spoke with Marissa at the corporate office and she is just like all of their employees. She told me over and over again how I have a contract with them and then I asked her to read the contract to me and she said that she was sorry that she was wrong and that I do not have a contract with them. I told her that for 5 minutes and she continued to argue with me. It was unbelievable. And on top of that she was pretty self-rightoues about the whole thing until she figured out that she was wrong. Some of the employees have great customer service skills and really want to help the customer, but Mediacom policy won't allow it. Dumb rules that actually cost them $ and make absolutely no sense and then you talk to someone like Marissa at corporate and it seems like she has absolutely no concept of customer relations. I could see if this was a local office, but I called the corporate office. Someone who really cares about Mediacom customer retention should go undercover and pose as a customer. They would be shocked and horrified at what they would find. I called to sign up for autopay, begin a 2 year contract, and purchase a voice/internet modem. All of this would be considered a win for any other provider, but Marissa at the corporate office didn't even get it. I thought when I called the corporate office they would have a better understanding of what it takes to retain a customer, but Marissa did not care. Heck, she didn't even get it. I really thought I would be talking to someone with business sense at the headquarters level, but that wasn't the case. How would't the head executives know this? I dropped them and went with a local provider before and I believe we will drop them again. Saving a few $ just isn't worth it.

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