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Original Comment Very unprofessional service received @ Atlanta Hartfield International Airport on Sat., 2/23/13 @ approximately 6AM by the worker that was receiving in the rental cars being returned and parking them. I was there to drop off my husband to rent a car and evidentally we were in the wrong area for drop off. When I asked the worker where we were to be for drop off he rudely responded that I am in wrong place. Its upper level for rental, so my husband got out and when upstairs, but when I tried to get worker to direct me how I should get out out of garage and where to go to meet my husband after the car pickup, he angrily flung his finger toward a particular exit gate. I said thank you and when I proceeded to this gate, it did not open. I waited there then informed him that it does not open. He rudely commented thats because you are not supposed to be in here. I then said, ok can you direct me to who I may get to open it for me as I was wondering why he directed me to a locked gate. He walked off as I was speaking to him and yelled back I will call somebody. I then waited a total of twenty more minutes as the worker watched and nobody came. My dilemma being quite obvious to on-lookers, thankfully your neighboring competition, Enterprise, did ask me questions wondering why Budget sent me to a locked gate and why the Budget worker just went back to booth and talked on phone while my three children and I are stranded in their garage. Enterprise said they would help but dont have access to Budgets gate. It was not until the Enterprise worker began to drive around to speak with this Budget worker that Budget guy finally had gate opened for me and my children. Awful experience, never experienced such a negative demeanor from Budget in past. My husband and I have rented from Budget for years, and I also for several years individually through my business that I own. I however will pulling my business accounts from budget at this point. I may never again rent especially from this location particularly. I do hope you may research to find out who this guy was at that time and that he may be spoken to. Unfortunately, whether he realizes it or not, he is the face of Budget to all who encounter him.

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