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I went to JCPenny Barboursville, WV Jewelry Store. A nice lady Linda Thomson took care of my customer needs so much that I bought jewelry worth $2,645 on 1/20/2013. She gave a flier with exact wordings, &quot;JCP Fine Jewelry Save Event: When: February 1st - 14th. Save an EXTRA 20% off fine jewelry Prices! You can pre-select your purchases now while supplies are good. See any fine jewelry associate for details.&quot; She guaranteed that I can bring the receipt and jewelry from Feb. 1 to 14th in any store and get the promised 20% off. I also applied for the JCP credit card to get 10% off (so that the final amount came to $2380). <br /> However, terrible experience when I went to JCP in Baltimore, MD 21236 on Feb 13, 2013 at 7:00 pm. Store associate #0928 called the store Manager Jane Gannon to ask how to handle the sale. Ms. Gannon rudely denied the 20% off deal for the pre-selected items. When we showed the flier, she flatly refused to give the promised discount without any logical explanation. When we gave the business card of the lady at WV store to check with that lady (Ms. Thomson), Ms. Gannon asked us to go back to that store (which was 400 miles away) and talk to her! We returned all the jewelry pieces except for a $50 item that my wife was emotionally attached to. We returned this item back and re-purchased so we received the 20% off (on going jewelry deal from 1-14 Feb.) on it but we lost the 10% off that we had received on the day we opened the JCP card (1/20/2013).<br /> Because of the very rude manager, her denial to honor the WRITTEN promise, it was a lose-lose deal for us and JCP, which lost $2,595 worth sales. We are in the process of cancelling the JCP credit card also.


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