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Original Comment After spending several months fighting bogus charges after cancelling a membership including: spending hours on the phone, getting a run around from a manager that dodged any interactions with me- denied ever receiving any of my emails- phone calls with request to call back, staff hanging up on me and calling me racial slurs (ie. those spics never want to pay) before placing me on hold on the phone. Finally I got in contact with Michael J Mullen, the regional manager for Planet Fitness, he assured me that everything would be taken care of. The irony is that after all this, Michael refused to close out all of the bill, leaving a sum of money owed which he refuses to reveal was calculated. After having a question about how my complaints of mistreatment was handled and how the bill was calculated Michael J Mullen provided a irrelevant response to several emails that spelled out what information I would like from him.<br /> After hearing about my experience, my caucasian, life long friend contacted the same Planet Fitness location that I had difficulty with. How was he treated? He received a full refund for the account he cancelled but continued to receive bills for. I spent several months insisting the charges be dropped, their response included a reduced bill that has no clear method of calculation, and a response like he was doing me a favor. Dealing with Planet Fitness, specifically the Centereach NY location and the regional manager, Michael J Mullen has been a very eye opening experience. Has anyone has similar experiences, I have been in touch with the attorney generals office if any body else has had problems I encourage you to do the same.

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