Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I am writing in regards to the worst customer service I have ever experienced in my life. The level of mistreatment from Sears has set a gurantee that I will NEVER purchase (or let anyone I know) Purchase another item from you or any of your subsidiaries. I purchased a matresss and box spring set on 02/17/2013 from Sears online. I set a delivery date of 02/25/2013 believing that this would be more than enough time to get the items delivered. I never received a follow up email from Sears and had to continue to check the Sears site myself for updated information. I was finally notifed that the items would be delivered between 3:45 and 5:45 on 02/25/2013. I left work early and came home not wanting to be rude and leave the delivery drivers out in the rain. When the delivery drivers failed to arrive at 7:15 I finally began to call numbers from the Sear's website. I spoke with several people from call centers who I could tell had absoultuly no interest in my issue. I finally recieved a call from the delivery driver at 8:17 telling me that they were leaving there last stop and would be at my residence in 20-30 minutes. At 8:40 I received a second call from the delivery driver who explained that it was late and he was tired and he was going to drive back to Indianapolis. Had I been waiting on television I might of understood but I was waiting on a mattress that had been promised for delivery. I had already completley removed my bed in preperation for a matress removal. After he refused to provide a telephone number for his supervisor he hung up. I never recieved a call today and when I checked my order it is no longer in the system. I again started making phone calls and spoke with several more of Sear's horrible call centers who again treated me like a moron and provide me with no information. I was finally told that my items had been removed from the truck and I could schedule another delivery date if I liked. It is obvious that Sears has more problems that they know what to do with but the level of customer service is obviously one of there biggest issues. All I can say is Shop elsewhere if you want what you paid for. <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> &quot;);

Feedback

Your Name

Your Email

Verification