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Original Comment My Daughters Phone Was Stolen On 2-8-13, I Called The Customer Service Line To Let Them Know They Gave Me The Number To The Insurance Company Where I Filed A Claim. At The Time I Did Not Have The Money To Pay The Deductible. So On 2-25-13 I Called The Unsurance Company And Paid The Deductible. When I Called Metro To Set Up Activationt Hey Told Me That The Account Had Been Cancelled Because I Called In On 2-17-13 And Told Them That I Was Going With Sprint And I Was Going To Give My Brother The Phone. I Advised Bryan Opr#906382, That This Was Not True. He Basically Called Me A Liar And Said If I Wanted To Get This Phone Activated That I Would Have To Pay Another $60.00 To Get Activated, Because It Was Not Thier Fault. I Advised Him That I Was Not Going To Pay Anything, Because, I Too Have A Phone With Metro And Why Would I Spend Money On Getting A Replacement Phone And Them Spend Money On Going To Sprint To Get A Phone And I Have An Active Account With Metro. I Want Something Done About This So I Am Calling And Writing The Corporate With Documentation. Resolution Getting Her Phone Back On With No Charge.

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