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I don't believe that there are any humans working at SafeLink, nor Trac Phone the parent company, because in trying to get a person to tell that my phone was stolen, I get nothing but computers that don't offer that option, so apparently there is no way to report a SafeLink phone lost or stolen. I am told to call Tech Support, but when I do a computer tells me to turn on my phone if it's not on already and then verifies that it is working (sure, it's working, the thief is getting free minutes as I type). This morning I tried again and I was told that there is a transaction being accomplished and to wait 15 minutes and try a call and if it doesn't work to call back. That was hours ago and that's the same message I get. So, apparently the thief gets a free phone and 125 roll over mintues until next year when my certification (that was actually done AFTER the phone went missing) expires and there is nothing on God's green earth that can be done about. I even tried telling that I was no longer eligible and they would cancel the service, but the thief STILL get my 12 hours of minutes, most of which I bought. Try Assurance Wireless (Virgin Mobile service).


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