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Original Comment Please pass a copy of this to your CEO James Lentz III<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> Because for the past 8 months i have tried to log in each month to pay my statement and your web site won't let me log in, and each month i have to go to your web site on the phone and explain the issue each month and we go through the same series of questions each month and finally after agruing they will reset my pass word to a temporary pass word and then i can log in and then i change the pass word and after i make my payment i log out and then i can't get back in again. &quot;Believe me this is a &quot;LIVE SITUATION&quot; I have to contend with each month and then you computer tech say they will elevate the case and then somebody calls and won't leave a message when they call because i can't answer my cell phone at work and then we go around the mullberry bush again. this month i call your computer tech line and i held for approximately 48 minutes (when the recording said it would only be 5 minutes) and I finally hung up because this was very absurd when your recording says 5 minutes and then you go on and on and so therefore i had to make my payment over the phone and they charge me $10.00 through no fault of my own, and your customer rep &quot;says&quot; while your in utah and we have to charge you. He didn't want to hear anything about a waiver, so I request that $10.00 charge be reverse and you credit back my account;. Also I request that somebody from your tech support contact me via e This is very, very ridiculous that I have to go through this every month and nothing is never done about it., and the fact that I have to explain the same thing to your tech support each month that i call in. &quot;Something needs to be done to correct this situation. I want action or I am going to your CEO of Toyota.

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