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Original Comment My name is Deidra Stephens<br /> <br /> I've been an ADT customer for almost 15 years. I called the office lately to inform them that one of my keypads had began to stick and that upon entering my home, I would have to run upstairs to turn my alarm off. I also told them that one of my sensors was not working. Having been with ADT for some time I thought that they would take care of these issues free of charge or at least a reasonable rate. I was wrong.<br /> <br /> <br /> <br /> I have spoken with three representatives from ADT, who've all informed me that in order to fix these problems (keypad,sensor) it would cost on or around three hundred dollars plus, they said because I did not have a protection plan I have to pay for each item seperately. They also stated there would be a service charge, and however long it took the technician to fix the problem I would be charged at every fifteen minute increment.<br /> <br /> <br /> <br /> All I want a system that operates properly without costing me the price of a new system. I Hope there is someone that can help me with this problem. My account number is under my phone number

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