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Original Comment I cancelled time warner because they have terrible customer service but the last straw was recieving a bill that got higher and higher every month. When I called to inquire I was told it was for equipment upgrades... First... if you are going to charge me for the upgraded equipment then you sure as hell better make sure I have that so called upgraded equipment.. I questioned further to find out they were also trying to charge me for a wireless router which I didn't even have... Hmm sound fishy to me.. after all this I finally cancelled my service... I asked at that time what my balance was and paid it right there on the phone... Place appointment for them to pick up their equipment within the next 2 days they never showed to pick it up.. I called a second time and again set an appointment for them to pick it up.. Again no show... I called a 3rd time.. this time I insisted they pick it up immediately funny someone showed within the hour.. then... a month later I got a bill for service I had cancelled ... I called they said they would have a supervisor contact me.. NO CALLS imagine that.. I again get a bill this month for services I don't even have anymore.. I called them again... asked for supervisor.. he was a jerk.. asked for his supervisor after being on hold for over 20 min I got disconnected... If you want to fix this I suggest they call me back.

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