Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment The store located at Capital Plaza in Austin, TX is the worst place to shop. The pharmacy is so bad snd Management does not want to do anything about it. I hsvetried for sevetal days to check on a prescription and one day sat on hold for over an hour. I tried again in the evening and wss on hold over 30 minutes! Neither time did anyone ever answer the phone. I called back and did reach a manager andhe tried to say he thought there were phone issues. How did he answer on the service line if there were issues? He then said i was the third person who called to complain about the pharmacy. Really??? And still nothing done? So i went there to see if my script was done. Three people finally started calling custmers up. The one young girl finished and i wss next, well the blond lady wss having issues locating s script that had been dropped off the day before snd asked the young girl to take over. Then the blond proceeded to stock, while there wss a long line down the isle. I waited 10 more minutes and finally went to the window to tell the blond there was a long line that needed to be taken care of. She wss rude, huffy and very discourtious!! I have a degree in marketing and have worked in retail and management. Someone needs to step in and fix this store ir clise it. I have been a walgreens customer for yrs and i am pulling all my meds, from Walgreens and changing over to CVS. I have monthly scripts that need filled and then all the extras i pick up while there. I know one person is not enough, but i have alot of friends and i do talk. In todays economy, you would think they would be doing EVERYTHING to keep customers.

Feedback

Your Name

Your Email

Verification