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Will someone from corporate please have the claims department contact me ASAP regarding claim No. 75-16C9-856. I've had a $500 duductible HO policy with State Farm since about 1978 and have NEVER had a claim. I've just about exhausted all avenues of getting the claims department to return my calls or to acknowledge my concerns. My water damaged floor, which was originally glued down, requires prepping prior to installation which is more labor intensive and expensive than floating the wood. In the settlement, they have not allowed for the additional cost for the prepping and gluing down, only for floating the wood. I do not want to resort to reporting this to the State of California Insurance Commissioner, or the Department of Consumer Affairs, or going to small claims court but I will use whatever means are available to me to get this resolved. I want to be fair and I want to be treated fairly. I want you to know I have no problem with the local SF agency or the sales agent. But that the SF claims department has not returned my calls to address my concerns, or to acknowledge the invoices that have been submitted is unacceptable. It's as if they don't care. Is this how State Farm says, "Thanks, we really appreciate your business?"


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