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Here is my comments. I had a emergency and needed to fly home early just a few hours early. I am a single mom of four boys this is what i wrote. The reply was I am sorry but here is a 150.00 dollar vocher - really BA <br /> <br /> Good Morning or Good Afternoon,<br /> <br /> <br /> <br /> Let me begin by saying, I am in customer service as well, and I have been for 20 years. I have never had to written a letter like this before. You three are the first three emails I could find, however, everyone will hear from me as soon as I get all email addresses.<br /> <br /> <br /> <br /> Let me explain what happened to me:<br /> <br /> <br /> <br /> I arrived in London on a business trip, With American Institute of Foreign Study, or ACIS, whatever name you would like. In the interim of my business trip on Saturday evening, I was informed my son fell sick. I needed to get home to the states. I immediately went on line to your website, I saw you had flight 0117 leaving at 8:30 am. I immediately called our number for you which is 800-243-6822. I spoke to a lovely person, who said I should have no problem at check in just to let them know that I needed to go early. And that I had to be on this flight. I ask her if she needed a doctor's note or what have you and she said no.<br /> <br /> <br /> <br /> I arrive at airport at 5:30 and proceed to I believe section E and speak with a gentleman. I was crying and explained the situation to him. I told him the old flight number what time I was supposed to take off, and that I had spoken to someone and they said no problem. He said there was nothing he could do, to &quot;upgrade&quot; my ticket to the BA 0117 I needed to pay, 1,053.79 pounds! Which translate into 1,600.00 about in American dollars. He said there was nothing I could do pay it or wait for the 12:30 original flight. This is now 5:30 in the morning and I needed to get home to one of my four sons. I asked to speak to a supervisor his answer was no one could help me. <br /> <br /> <br /> <br /> I got back to our offices and I have now been on hold with BA for 72 minutes. I have come to find out that he never even looked at my other ticket for flight 1588, because it was left open My company just got a credit this morning after we called about this, and the credit was even a full one. <br /> <br /> <br /> <br /> I have attached documents from the airport receipts and so on. I will tell you, whoever will hear me, I would like a full credit to my credit card immediately. I was in tears, treated poorly and the customer service representative never even looked at my other ticket.<br /> <br /> <br /> <br /> I believe I am entitled to a full refund and to be honest I am demanding one. I will be honest this is one of many emails I will send, not only to British airways, but to any advocate, newspaper, people. I was treated unfairly, and Lied to I was completely taken advantage of in my emotional state, especially, that I was worried about my child.<br /> <br /> <br /> <br /> I hope I hear back from you, in a timely manner,<br /> <br /> <br /> <br /> Thank you<br /> <br /> <br /> <br /> Jenn Vitti<br /> <br /> Camp America<br /> <br /> Account Representative


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