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To Customer Service Rep.<br /> <br /> <br /> <br /> I (Christopher BOBERNICK) policy number have been with State Farm since I married my wife (Sandy BOBERNICK (SLICK) policy number 582 6913-B23-22L in 1992 .I decided at that time to change to my wife insurance company State Farm where we both where put on one auto policy sharing the same agent , about a year or two later something happen to our original agent and State Farm sent me to a new agent (Lisa Rich) without our choice in the matter. Lisa Rich split us up and wrote two polices without our consent and that's the way it's been for 20 years. Is this a normal practice? Did this help her look better in the eyes of the company based on quantity of policies she wrote when she first got started? Did she not know it would have saved me a lot of money over the years if my wife and I where on one policy?<br /> <br /> <br /> <br /> Sometime in the 90's we heard about bundling auto and home could save us some money so my wife and I decided to do it, we wrote a new policy with State Farm on our home. At that time our policy was written up for a 500 deductible and replacement cost on everything else. Sometime between then and now the policy was change without our consent to a 2000 deductible. When was it changed? Why was it changed? I never asked or approved this change! I never contacted State Farm or an agent for this change!<br /> <br /> <br /> <br /> I have only seen Lisa Rich twice and talked too here a few times in 20 years, she has a couple of girls in the office doing most of her leg work. I came in the office twice this month to somehow reduce the cost of my auto and home insurance witch is going up at 9% per year.(based on last year) and Lisa Rich was nowhere to be found, &quot;just great&quot;. I will be back in the office Monday to put my wife and I on one policy.<br /> <br /> <br /> <br /> <br /> <br /> Your own Ceo Edward B. Rust Jr. wrote this: &quot;Definition of good neighbor: someone to be trusted; a courteous, friendly source of help when help is needed; someone you can count on; someone who cares.&quot; But that is not the case here.<br /> <br /> <br /> <br /> I looked at all the reviews that your customers have written and I can relate to a lot of them having the same type of problems. Is State Farm making any attempt to address all the issues? Is the management team tracking all the issues till there closed? <br /> <br /> <br /> <br /> Please E-mail the answers to my questions.<br /> <br /> <br /> <br /> Thanks,<br /> <br /> <br /> <br /> Christopher Bobernick


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