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Shopping for almost 20 years at Sams Club. Went to the Ontario, CA store on Friday 3/8/2013 around 2:30p.m. The attendant bringing in the wagons pushed the carts right into my son. Causing him to bend over in pain and tear up. The attendant did nothing, called the manager on duty. She did nothing, just stated I will watch the video. Did not take down names or numbers. Asked to see another manager at the time of check out. Still she did nothing. All these years we had no problems, everyone has done a great service. This manager did not handle the problem efficiently, correctly and concern. She cares less about the customers. Calling corporate office but getting the run around. Will not stop, they need to teach their personnel how to handle this type of problem at the time, instead of brushing it off.


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