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I have been with Suddenlink for the past 9 years I believe before you all were even known. Your service has become horrible. I was forced to get your alarm service because your installers set mine on fire almost caused my house to burn thank God for my dog catching it in time. You had to install your alarm system because the other was burnt out. You had a sales people come to my home offering better products at lower rates which wasn't true which caused my bill to rise and could have left it just as it was. Then here recently my bill has risen the last three months and I explain to them I can not have it to go any higher. The jerk rep spoke to rudely and acted as if he didn't care if I left. I asked for a supervisor the supervisor was the same way. Loyalty means nothing to you all I see becuase you are growing. I asked if I were to remove cable how much would my bill be they took it off and didn't add my original packaging back so this bill is more than the last three. enough is enough I need someone help or I will just shut it off everything completely ut will help me save money. I had rep today name Brian very Rude and put me on hold for 15 minutes just to send me back into the que to get another rep. He never assisted me at all. He don't need his job other who are homeless or laid off like myself could do better. This company customer service as always been zero and it has never improved through the years and I could never understand why. I finally got through a Maureen is was nice and looked into what was going on and kept me updated but she then stated she had to call me back as well like the sup I had on Feb 12 did but never got a call back. I pray she calls but she sound like she will but God only knows. Im sure you may train your reps to do better than they do but if they are tired let them go and fill the spots with people who want to work. If this is not corrected I want back or my paid time calling in trying to get my bill fix this is not fair to someone who has NEVER been late or been turned off I pay in ADVANCE this is unfair treatment. Learning that the supervisor just said that they could not add what I had back after he told me he could. I use to work for a telecommunication company and you can add anything back manually I'm not crazy at all. Let's get it right or take service out of my home.


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