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Original Comment I purchased a Honda accord 2009 on 3-5-13 at the 7663 location in Ellicott city MD. The sales attendants I worked with (Claudia and James) were phenomenal. There were a few items that needed service and they advised me to schedule an appointment. I scheduled an appointment for 3-12-13 in the morning. I dropped the car off at 10:08am and Finn Salmi supported me with a loaner car to back to work. Finn called me to explain the services provided and I could pick my car up anytime on or before 8pm. I arrived at CarMax at 6:30pm, the loaner was inspected and my keys were given to me. Before I left the premises I noticed that my booklet of CDS was missing. I went back into CarMax and spoke with Ashley. She asked if I took it out of my car and put it in the Loaner. I responded no. She also made mention that the servicemen would have no reason to remove anything from the vehicles that they service. By this time I am shocked, frustrated and emotional. Ashley informed me she would have someone call me back the next morning. Once I arrived home to go to the gym I opened my glove compartment and my IPOD was missing. I broke down and literally cried in shock. I called CarMax and left a voice message of what I discovered. Finn called me at 9:34 am basically stating the same thing as Ashley and he would look around in the service shop and call me back with results. I also advised him of the Missing IPOD. I got his name, his manager's name and the corporate information. I am currently awaiting a call from location 7663 center in hopes of missing items found. There are over 36 classic CD missing which of course were also downloaded to my IPOD and now I don't have either one of them. I am praying for a miracle.

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