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I have been a customer for over 9 years and have worked through the growing pains of having cable service installed in our small town, here in Big Sandy Texas. For the past several years, the high speed internet service ( 1-3 Mbps ) has been installed with higher digital internet service being talked about. Unfortunately the internet service I am paying for works about 40% of the time. In other words for about 60% of the time my internet speed Download speed is well under 200kbps, yes that is 200kbps. While the upload speed hovers around 30-100kbps. The service is really unacceptable but I am always promised that this will get better. It seems to for about a month and then back to the same old thing...me calling and having to go through the 'troubleshooting' at the entry level of my call with people who know nothing about technical things, but read from a script. I can pretty much quote what steps I need to do before being passed on to the next level 2 or even level 3. YOUR SERVICE IS VERY BAD, not to mention the QUALITY of your internet service I am paying for but not receiving. As soon as I can secure a better alternative Suddenlink will no longer be getting over $100 per month. For a company that promotes service and quality, you may want to actually hear what your customers are saying. Thank you for the opportunity to let you know how I feel.


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