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I got a estimate from MAACO to paint my back bumper, fix the front door pen, back door, armrest, and front bumper trey of which I supplied all the parts for my S500 Benz 2/28/2013. When I got home I received a call from the manager Ali saying my bumper had a hold in it so he couldn't paint. I told the Manager Ali ok, I will send my brother to pick up my car I will buy a bumper, and will bring the car back for it to be painted. When my brother went to pick up car which MAACO had done no work on the manager Ali charge him the amount he gave me an estimate for doing the work. I called Ali and said I looked at my bank account and I noticed you charged me for work to my car you haven't done. He said when you drop off the car we will do the work. I dropped the car off with the replacement bumper and on 3/3/2013 and 3/5/2013 Ali called me and said my car was ready, I went to pick it up and the bumper was painted so I got in it and notice my back window tint where they fixed my door handle was torn, and they did no other work to my car the front piece was missing, so I left my car at MAACO so they could fix it Ali told me the part was painted I can come pick it up it want take but a second to snap the front piece back in. But when I came to pick up my car Ali was at lunch which is assistant Tammy I think her name is said he would be back in 30 mins which turned in to an 1hr so I asked her can she just give me my key so I can take my call and go? She said she could he has to do it. So I asked her could she call him I have already paid for the work so I can go I have to be somewhere at 2:30pm at the time it was 1:00pm and she told me she could call him because she do not have his number. I said you do not have his cellphone number to call him so he can tell you I paid already and I can go? And she replied no. I had to wait another 30min, and still today 3/14/2013 Ali the manager at MAACO still have repaired my car. I will talk with corporate and if this problem is not resolved immediately I will file a lawsuit against MAACO, this MAACO is located in Houston, TX on old Spanish Trail.


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