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Original Comment I am very disappointed in the service I've received since calling to register a complaint. My problem was that I purchased an electric heater back in September, 2012. I've since lost the receipt. I went to use it for the first time on 03/02/13 when I had relatives visiting. The problem is that the heater did not work. I repacked it in it's original packaging. I went to the store were I purchased the heater. I understood that it could not be returned after 30 days w/out a receipt. I only wanted to exchange the heater, not a refund. I was not offered either. I am a senior citizen on a fixed income and cannot take a lost like this. The clerk even acknowledged it was their product. On three different occasions, I contacted a # provided to me from another store. A District Manager was supposed to contact me. My calls were made on 03/04/13, 03/08/13 and today 03/14/13. I worked in retail before and know that inferior equipment can be returned and sent back to the manufacturer. This is no lost to the store because they will be credited. This was a simple solution that has become a major concern needlessly. This store is located at West Side Shopping Center Baltimore, MD I wish to receive an acknowledgement from someone. The person I spoke to at this number was Jan. Telephone #

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