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I live in NC and have several questions regarding my service and tech support. I tried 2 times during last week and the wait time was over 30 min. to get an agent. I tried again on Sunday (I know, short staff) but I stayed on the line just to see how long it would talk to get an agent. IT WAS 1HR. AND 16MIN. THAT IS COMPLETELY RIDUCULOUS. Your support service has definitely gone way down hill in the last couple of years. If you have a problem, who wants to wait that long for help? I wanted corporate to know.


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