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Original Comment I have had the same recurring problems with my WSJ subscription. Calling Customer Service is an exercise in futility. Half of them don't speak English and none of them really care. And what can they really do if they're a contract worker based in India or The Phillipines? In the past, I've gone directly to the head woman. Victoria Chin is the DowJones head of circulation. She has been helpful in the past. Telling her your problems may not get the paper on your porch, but it beats getting stonewalled by some nice young lady in Manila. She can be reached at the DowJones 1-800 number: 1-800-369-5663. You'll get the usual inane computerized voice prompts, but asking for Ms. Chin will get you to a real live person in her office. Perhaps if she gets enough phone calls about the disgraceful service DJ/WSJ now serves up to its customers, she might have an incentive to try and fix the system. Good Luck!!

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