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Original Comment In November 2012, after many months of unresolved issues, I cancelled my phone service and internet service with Frontier Communications Corporation. In December I received a bill stating I had a balance that was owed. I phoned the company to verify the amount due then paid the reported outstanding balance. In Late December, I received a statement reporting that I had I had a credit. I called the company and inquired as to when I would receive my credit. I was told that they would send me a check. In the months of January and February I received statements stating I had a credit both times I called to find out why I had not received a refund. Each time I was assured that they were processing the credit but their procedure could take up to two billing cycles. In the first week of March, I contacted the company once again. I was very insistent that I wanted the overpayment refunded now. I was told, after spending over an hour on the phone and speaking to several people in their office, that the credit was being "expedited" and I would receive it with 7-10 days. On March 19, 2013 I called to inquire when I could expect my check. After being given the run around again I insisted on speaking to a supervisor. The supervisor informed me that the request for my refund had gone through two audits and was in the department that issues refunds. When asked when I could expect a check I was told that when they "cut the check" I would receive it within 14 to 21 days. I then asked when would the check be cut and was told they did not know. So in a nut shell, I could expect to receive a check within 14 to 21 of some ambiguous date in the future. I told him this was not good enough and I would wait while he checked to see what date my check would be cut. I was told he could not give me the date my check would be cut, but for a fee they could expedite my refund. I asked to speak to his supervisor. I was placed on hold for 20 minutes, he came back on the line to say he was waiting for his supervisor to pick up the phone and someone would be with me shortly. I waited another 20 minutes and then he came back on the line again. This time informing me that his supervisor was on the phone with another customer but had instructed him to contact the company that handles their refunds to see if they could "expedite the refund without charging me a fee to do so. He told me he would inquire about the possibility of a fee waiver via email. He went on to tell me he could not promise the company would be willing to wave the fee and would call me back when he received a reply. I have not heard anything. Frankly, I feel that they are intentionally preying on me because I am a senior citizen. They have no intent on refunding my money and are hoping I will forget they owe it to me.

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