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Original Comment I filed a claim on my Verizon phone with asurion. When I received my replacement phone it was not working. I called my provider and was told they could not help me since I could not provide them with a password I had on file even though I gave them my last 4digits of my ssn and my address. Go figure. She said I could physically go to any Verizon store and they could help me provided I show a valid drivers license. No problem. Went to Verizon and gave them my last 4 digits of my Ssn and phone number. That was all they needed. Go figure. Unfortunately, they came to a conclusion that the phone was defective. I went home after that and called asurion to tell them the situation. I was hung up 2 times. The second person I talked with was unbelievable. You could not understand anything she was saying, and she needed to blow her nose. Instead you could hear her disgusting snot being sucked in over the phone. She said she was going to put me on hold while she confirmed my story about being at Verizon a few hours earlier on the defect of my phone. How was she going to do that? I asked her that same question. She said, " oh, I will be able to". Well, after that I got cut off. I called back again and talked to Che. He didn't solve my defective phone, but was pleasant. My real complaint though is, why was this phone not checked by a quality dept. before being sent out? My husband had a replacement phone sent to him a few years ago and he too had a defective phone that had to be sent back. Seems to me someone is not doing their job. I've lost all confidence in all phone providers, phone insurance, or just plain old phones. This will be my last phone. I really don't care if I ever own another phone ever. Everybody makes a big deal about cell phones these days, but there was a time where we didn't have them. I did not have a phone for the last 4 months and actually liked it. I only decided to get a replacement because I was going on vacation. I can certainly live without them for what I just went through. T he phone system is totally over rated and I actually enjoyed the time not having one. Good luck with keeping the phone business going because the cost is getting ridiculous and I've wasted enough energy and time with all the customer service bull.

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