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Original Comment I purchased a HP Compaq Presario 2 years ago along with a 3 year in home service warranty. I have had to call several times due to an overheating issue. The people on the phone said they inspected my device remotely and there is nothing wrong with it. They think I am an idiot. I was not asked to provide info necessary for remote access nor did they do anything but kept putting me on hold. My warranty specifically says that they will send a tech to my home if the problem cannot be fixed remotely. They refused to do this and want me to send the laptop someplace for repair. I will not do this and will call their corporate office tomorrow. If one more person says "I would feel the same way if I were in your shoes", I will scream. HP is a major corporation which does not back their products or warranty plans. Buyer beware and do not purchase HP products.

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