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Original Comment Net 10 has been very incompetent to get my phone issues resolved. This started when my wife and I decided to upgrade our phones. The biggest mistake we made. Her phone has no issues. BUT, my phone had several issues to date. First was the battery not charging. It took two days of trial an error to get the phone's battery to charge. These are Samsung Galaxy Precendent phones. I then called Net10 to activate my phone. After it was activated I could not get voice mail. Again, I called Net10 and waited for a service tech to help me. After 30 minutes, one did answer but could not help me. I was passed on to another, of whom issued me a ticket number and said they would replace my phone. Two days later I get a FedEx delivery to send my phone back. I did not get another phone until they got mine. Then! they sent me another phone. This one charged just fine but when I went to activate it, it would not activate. I had to call Net 10 every day to try to activate this phone. After another week and many hours on the phone with tech support, no one could get my phone to work. Finally had to send that phone back. But after 4 days I had not received my third phone. Again! on the phone to tech support. This time they admitted they did not send out my phone. This was on a Thursday evening. The tech support person assured me that I would have the phone on Saturday. I tried to explain to her that FedEx does not deliver to residential places on a Saturday unless they put on the tag "Saturday Delivery". I requested overnight delivery. I was told Net10 can not do overnight deliveries. As I expected, I did not recieve my third phone on Saturday. I called on Saturday evening and asked to speak to the highest person in management. I got passed around like a cheap bottle of wine. I also tried to get Net10 to refund my money for the phones and air time card. NO WAY. Net10 will not refund anyone any money. I bought it and now I am stuck with it. Almost two months I've been jerking around with Net10 and I still don't have a phone to use. It is very obvious to me that Net10 does not care about their customers. Stay away from Net10. I also dislike the fact that tech support is in the Philippines and understanding some of the techs is very difficult. I am working on trying to get a class action suit going if one is not already. Maybe this will wake up Net10, but I doubt it.

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