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So I decided to purchase the nexus 4 last Friday (3/22/2013) during a promotion they had which was the phone for only $49.99 after mail in rebate. So today, Monday (3/25/2013), I get an EMAIL, not a call but an email saying that my order was cancelled! I call customer service so quickly and the rep says that my card got declined so they had to cancel it. Which is impossible being that my Amex had over $5000 in credit available and they are saying a $107 charge got declined??? I don't think so! So she explains that they had a complete change to the company and that the old plan and offer I originally applied for no longer exist. Something I was we'll aware of which is why I made the purchase before the big change which happened on 3/24/2013 to their new &quot;UNCARRIER&quot; plan. I got off the phone with them, called the great and ever so powerful AMEX to ask what's going on with the card. And get this, tmobile only charged $1 to my card on Friday, and never charged my card for the rest of it ever again. Amex has the power to revert cancellations but couldn't this time because tmobile never ran my card so the charge was never there. I call tmobile to speak to a supervisor, Lesley. Lesley (employee #2052954) lets me in a little secret. TMOBILE CANCELLED ALL ORDERS PLACED THIS WEEKEND DUE TO THEIR BIG CHANGE!!! I was not the only customer. They did this behind our back only to get more money out of our pockets. So they will not honor what I originally wanted and now they expect me to pay full price for the device. So instead of $50, $500! Worst customer service ever! They claim they want to be honest and transparent unlike the other carriers. But they are being just like them! <br /> <br /> <br /> So to top this off, I spoke to my lawyer. And with the proof that Amex is gonna be offering, we will take them to court. T-Mobile will cannot get away with this injustice.


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