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Calling the WSJ Customer Service is definitely an exercise in futility. I have had to call numerous times on behalf of the SVP I support for issues with: subscription not being delivered, no label on the paper (we work in a building with over 1800 employees so this causes a problem with delivery. But the most aggravating issue was paying for a 2 year subscription which included both print and on-line versions and then being told that the on-line issue was not included, when we have documentation that proves otherwise! Their customer service agents need to be "de-programmed" to realize that there ARE instances when an error is made and that they should do all possible to correct the error, rather than keep repeating that there is nothing they can do. If it were up to me, I would not renew the subscription when it comes due again in a few months.


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