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Original Comment I was anticipating a family vacation at the end of April and purchased tickets for May 3 (our return tickets) on March 13. I was planning to purchase tickets for my family's departing flights a week or so later after taking care of other financial obligations. On on March 21, I lost my job and this very unfortunate and stressful circumstance that I experienced made me come to the conclusion that since I was now out of a job, taking a family vacation was not a wise choice. I was able to successfully cancel our hotel reservations made through another vendor and was immediately issued a full credit, however, when I attempted to cancel my tickets purchased through Spirit,I discovered that I would be charged cancellation and penalty amounting almost the full amoutn of what the three tickets costed. I was offered $30 due to the fees and penalties as a &quot;courtesy&quot;, which is a joke. <br /> <br /> What bothers me the most, as I addressed with the customer relations representative is that had I notified your company a few days before my trip, penalties and fees would be understood. However, by me notifying your company over a month in advance, some leniancy should be exercised since the unfortunate circumstance beyond my control has occurred. I feel that your policy for penalizing a so called &quot;valued customer&quot; is terrible. I notified your company more than 35 days prior to travel and feel that I should be entitled to a FULL refund for the simple matter of principle and doing what is fair to make this a win-win for all parties involved. <br /> <br /> Truthfully, it truly disgusts me that a company as large as yours would charge a penalty and cancellation fee for a reservation after a 24 hour period, and then turn around and make those seats available and recoup the cost to your customer for price I paid or more (and I won't even talk about you charging for bags!!). This is unfair and I left a message at the Corporate office and expect a call back with regards to this matter. <br /> <br /> It is experiences like this that makes me, and as I have read, other customers want to frequent other airlines. I am requesting a full refund of $266.62 and that you stop being so concerned about your bottom line, review and think about this matter, have a heart and be a little flexible! I am sure that $266.62 doesn't mean as much to you as it does to me and my family right now!!

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