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Original Comment I Bonnie Jones have been a directtv customer for over thirty years and I have spent three days and eight hours of my time and your techincians time trying to fix my TV. I have spent 15 dollars of my retirement money to get a new remote control and quess what it still does not work right...... I will say that all of your help were more than willing to help but you must realize I am 77 years old and there telling me things that I do not reconize or never have heard of..... then they tell me that i need a techinican to come to my home and that will cost money.... well you need to help a customer with more than just phone help specially the elderly.... I am looking locally to fine tv service that does not cost money and they come to my home to fix my problems..... it is a real shame that direct tv has got so impersonal.....

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